We provide before and after school care only.
What school does my child have to attend to be able to use your service?
New Lambton South Public, New Lambton Public and New Lambton Heights Infant Schools
Where are you located?
We have 2 locations, one based at New Lambton South public school on St James Rd New Lambton and our other centre based at New Lambton Heights Infant school on Lookout Rd in New Lambton Heights.
When do I have to pay fees by?
For permanent bookings you will be invoiced for the whole term plus your registration fee at the beginning of the term. Thereafter, fortnightly invoices covering fees to the end of the following week are emailed to families. Payment terms are 7 days from receipt of the fortnightly invoice.
For casual bookings your fees will be added to your account. Account are invoiced every two weeks and payment terms are 7 days from receipt of your invoice. Your registration fee is added to your first care invoice.
How do I let you know my children would like breakfast?
In the quicklinks section of our website is a link to the breakfast request form. You should fill that out and submit it by 8.15am the morning you would like breakfast supplied. The cost of breakfast will be added to your account.
What if I can’t pay my fees?
Please contact our Centre Coordinator as soon as possible to discuss your options.
My child has food allergies. What do I need to do?
If your child is already enrolled with us you should let us know in writing, and in detail, as soon as possible. We will then contact you to discuss any arrangements required to accommodate your child’s dietary needs.
If your child is not yet enrolled with us then please ensure you note the allergies on your enrolment form. We will then contact you to discuss any arrangements required to accommodate your child’s dietary needs.
We have a wealth of experience catering for a range of dietary requirements. For more general information please see our Nutrition, food, beverages and dietary requirements policy.
How do I provide feedback about NLDOOSH?
Can I chat to someone face to face about my child?
Absolutely. We care about your child. If there is something bothering your child, or you, or there has been a change in their life circumstances, please come and chat to us about it. The more we know about your child the better the care we will be able to provide them. You can make an appointment to see one of our staff by emailing us at firstname.lastname@example.org. Unfortunately we can’t chat to you about your child while we are actually caring for our OOSH children so we do need you to make an appointment.
When does enrolment open for next year?
Re-enrolment for current families opens in August. Enrolment for new families opens mid October.
How do I pay my fees?
You can deposit the money into our bank account:
Name: New Lambton District OOSH
BSB: 650 000
Reference: Please use parent name as the payment reference
Do you have any vacancies for this year?
People’s circumstances can change and places at our centres can open up at any time throughout the year.
If you are new to NLDOOSH please complete the New Families Enrolment form on our website. We will let you know if we have vacancies or can put you on our waiting list.
If you are already one of our families please email us or come and see us.
How do you transition our child to out of OOSH activities such as extra curricular activities or school events?
Parents let us know who is authorised to collect the child for these activities. The child is then either signed out at our OOSH building or we can take them to any activities on location and sign them over to the authorised person.
How do I know how much I owe?
You will be emailed an invoice fortnightly or you can log into Hubworks and check your account.
How can I change my booking?
Grab a “Change of Booking” form from one of our centres, complete and submit it to us with at least 4 weeks notice.